Return Policy For Electronics 

 All returns/exchanges, except for furniture, must be made within 14 days of receipt of the merchandise.  Furniture has its' own return policy so please make sure you see it.  After 14 days, merchandise with Manufacturer Warranty that exceeds 30 days may be returned directly to the manufacturer according to their instructions.   The merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. 

If an item has a manufacturer defect, please return the defected product and we will promptly ship you a replacement.  Items returned as defective that are found not to be defective will incur a 20% restocking fee for the returned unit.  Therefore,  we suggest contacting the manufacturer as listed in your owners manual for support prior to requesting a return authorization.

Unwanted product returns without a manufacturer defect will be subject to a 20% restocking fee. All returned merchandise is reimbursed for the original purchase price less shipping & handling and must have a Return Merchandise Authorization number (RMA #).  Refunds will not be issued if a return is made without an RMA number.   Returns without a valid RMA number will be refused and the package will go back to the sender.

How do you return an item?

Please contact customer service by email at cs@gnpproperties.com to notify us of the defective product and request a RMA number.   Please, allow 72 hours to respond to your email.   The warehouse must receive all returns within 14 days from the RMA issuing date.  Refunds will not be issued if a return is made without an RMA number or after 14 days of delivery of the order.  When you return the item, please include a copy of your order confirmation email and write your RMA number on it along with a return reason.

Returns must be in like new condition.  Returns will not be accepted without all of the original packaging, manuals and accessories.   Shipping charges are not refundable.  We recommend returns be made via FedEx insured freight only.   We accept no responsibility for loss or damage items in return transit. Please, allow up to 6 business days to process your returns.  You are responsible for all freight charges.