Customer satisfaction is top priority at G & P. Therefore when it comes to shipping our product to the customer, we only use white glove delivery services.
We want to ensure you that your buying experience from us will be a good experience from start to finish. We do not leave it up to the customer to resolve any potential problems. We keep our customer happy by using professional delivery personnel.
We do not carry inventory here at G & P. Therefore, when an order is placed, it ships directly from the manufacturer to a white glove delivery service in your area. By not carrying inventory, we are able to pass those savings unto you.
Upon receiving the furniture from the manufacturer, the white glove delivery agent will inspect it to make sure there are no quality issues with the order. After the inspection is approved, they will then call the customer to schedule an appointment for delivery.
The delivery agent will call in advance and schedule a time for delivery when it is most convenient for both parties. This is one benefit that will eliminate the concern of the furniture showing up at your door step unexpectedly.
When the order arrives, it will not be left at the garage or front door. But it will be delivered into the home and set up in the room |
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If you ever moved furniture around or put it together, you will know that this is one area that is well worth the white glove delivery service. The delivery agent is only responsible for moving the furniture they deliver. Therefore, we asked that you have the area already cleared for the new furniture to be setup.
We are not like some furniture retailers that only charge $150.00 to have an order ship curve side or delivered at the front door; leaving the responsibility up to the customer to unbox it, to inspect it, and to resolve any quality issues that might be discovered after unboxing it.
We value you as a customer. Therefore, we shop around to get the most economical cost for a white glove delivery agent in your area.
When you see a furniture collection on our site that is offering "Free Shipping", that free shipping will include white glove delivery service.
When you send in your email request for a shipping quote. We will need the "Ship to" address including zip code, descriptions and item numbers. You will receive a response from us within 24 hours.
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